8510 16th St #517, Silver Spring, MD 20910
Home/Office: 301-789-2231 Cell: 301-332-1120 Email: ken@mortensenhome.com
Summary
Masters degree in Information
Science and bachelors degree in Computer Science. Experience includes 20+ years supporting
large (multimillion dollar, multiprocessor, complex storage and network)
computer systems in government and academic facilities. More than 10 years experience as team lead;
directing tasks, setting requirements and providing training to co-workers and
customers. Government Security clearance
is current and allows access to sensitive data.
Self-directed with depth of experience to recognize and solve complex
problems before they become serious issues for customers. A calm voice in any crisis.
Skills
·
Expert system support analyst (advanced system
admin. and troubleshooting skills)
· Establish requirements of complex computer systems for integration into existing site
· Perform ongoing customer requirements analysis and technical consulting to improve workflow
· Install and support system software (standard or custom configurations)
· Create and maintain fault-detection and early warning software tools
· Create custom system admin. scripts to increase reliability of the system
· Train operations personnel and customer analysts (hands-on and lecture)
· Computers supported: SGI/Dell/HP (Linux), Cray (Unicos/UnicosMk), Sun, PC (Linux/MS Win)
· Languages supported: Perl, C++, Awk, bash, ksh, csh, HTML, Java, Fortran
· OS features supported: cluster file systems (CXFS, Polyserve), HP Openview, AppIQ, crash dump analysis, kickstart, security, NFS, NIS, archival storage (DMF), user accounts, statistical reporting, system accounting, batch queuing (NQS)
Work History
System Engineer, mTech
Engineering Laurel,
MD 11/2005 - present
· Research and recommend new hardware and software to support computing center technology refresh.
· Create and improve existing tools for remote management of customer applications from a central host using scripts and HP Openview as a “single pain of glass”.
· Install, configure and troubleshoot clustered file systems (Polyserve and SGI CXFS) on 60+ clusters of two to twenty-four hosts each (1000+ hosts total).
· Hands-on management of the operations team in a government computing center.
· Directing of performance-based and level-of-effort tasks in support of customer requirements.
Professional
Services, SGI Federal, Inc.
· Onsite support of CXFS clustered file systems. Install, Upgrade, Configure
· Install midrange storage (tp9300) with RDAC path mgt on Linux and Polyserve cluster file systems
· Create tool for remote management of customer applications from central host.
· Create Ad hoc scripts as needed.
Field Technical
Analyst, SGI Federal, Inc.
Centennial, CO 8/2001 – 12/2003
· Fully utilize the my skill set as circumstances dictate on a call-by-call basis
· Provide time-critical phone and on-site support during system installs, upgrades and escalations.
·
Provide backend support for SGI service branches
in North and
System Support
Analyst, SGI Federal, Inc. Centennial,
CO 6/1999 – 8/2001
· Create software tools to provide early warning of a system's degraded status, allowing easier problem diagnosis and faster time to repair. In many cases it is possible to recover without incurring down time due to timeliness of notification. These tools are used across multiple large sites (50+ systems each) making monitoring more efficient and cost effective.
·
Support of highly sensitive supercomputer
systems at a government facility with requirements for high reliability. My skills provided the customer with
confidence in system and data integrity.
Senior Support
Analyst, Silicon Graphics Inc.
· Installed, supported and upgraded Cray computers at supercomputer center through four major hardware/software replacements over eight years.
· The PSC is a multimillion dollar international resource center used for tornado modeling, human heart modeling, real-time brain scan research and numerous other leading-edge research.
· Each system is best of class at the time of installation.
Senior System
Analyst, Cray Research, Inc.
· Successful setup of US Army's first supercomputer center, a multimillion dollar project.
· Trained computer operators in duties and established procedures for site operation.
· Cray Research was prime contractor so all peripheral equipment was also our responsibility.
·
The center models large water bodies including
the
System Analyst, Cray
Research, Inc.
Schlumberger
Research
· Responsible for Cray supercomputer system support (upgrade, troubleshoot and system admin.)
· Responsible for successfully migrating computer operating system from time-intensive customer supported CTSS to commercially supported UNIX.
· Computer for processing seismic oil extraction data, resulting in accurate drilling and cost savings.
R & D
Air
Force Weapons Lab.
· Member of a successful operating system feature standardization committee (CTSS) during infancy of supercomputing. The committee included members from the military, national laboratories as well as commercial representatives.
· Supported CTSS libraries written in assembly and FORTRAN for Cray 1S computer.
· Planned for and supported installation of Cray 2 supercomputer.
Education
M.S.,
B.S.,
Other
Qualifications
· Active government security clearance
· Excellent interpersonal and consulting skills.
·
"Team Lead" throughout employment.
·
Instructor “Intro to Operating Systems” and
“Intro to UNIX”, Univ. of Phoenix, 2002-2003 (pos355/pos420)
·
Instructor “Unix II” and “Internet Programming I
& II”,